Refund policy

Thank you for shopping with us. Customer satisfaction is our priority. Please read our Return & Refund Policy before placing your order.

Returns

We accept returns within 3 days of receiving your order.

To qualify for a return:

  • The item must be unused, unopened, and in its original condition.

  • The product must be returned in its original packaging.

  • A valid order number or proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

  • Opened or used products.

  • Products damaged due to misuse or improper handling.

  • Items returned without their original packaging.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photos of the product and package.

After verification, we will arrange a free replacement or full refund, depending on the situation.

Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders:

  • Refunds are not issued in cash.

  • Approved refunds will be transferred to your bank account or mobile wallet (such as JazzCash, Easypaisa, or NayaPay).

  • Customers may be asked to provide their account details for the refund.

  • Refunds are processed within 5–7 business days after approval.

Online Payment Refunds

If you paid online, approved refunds will be sent back to the original payment method whenever possible.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.

  • For all other approved returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

Contact Us

If you have any questions about returns, replacements, or refunds, please contact our customer support team through our Contact Us page. We are happy to assist you.

Thank you for shopping with us.